Track your order
Where's your fragrance?
Track your WHATS THE FRAGRANCE order below to see the latest delivery updates.
Tracking information may take a little time to update after your order has been dispatched.
WHERE CAN I FIND MY TRACKING NUMBER?
Once your order has been dispatched, we'll send you a dispatch confirmation email containing your tracking information. If you can't find the email, please check your spam or junk folder.
DELIVERY INFORMATION
UK orders are estimated to arrive within 2-5 working days.
All orders are sent using a tracked delivery service, usually Royal Mail Tracked 24.
Delivery times are estimates and may occasionally be affected by courier delays or busy periods.
TRACKING NOT UPDATED?
Don't worry if your tracking doesn't update immediately after receiving your dispatch email. It can take some time for the courier to receive and scan your parcel. Please check again later for the latest update.
If you still can't locate your parcel, contact us with your order number and we'll help investigate.
STILL NEED HELP?
If you have any questions about your delivery, please contact the WHATS THE FRAGRANCE customer service team through our Contact Us page.
Please include your order number so we can help you as quickly as possible.
WHATS THE FRAGRANCE
Your fragrance. Your number.
Website developer note: The TRACK MY ORDER section must be connected to the live Shopify/order-tracking system so customers receive genuine order-status information. It should not be a decorative form.
Tracking information may take a little time to update after your order has been dispatched.
WHERE CAN I FIND MY TRACKING NUMBER?
Once your order has been dispatched, we'll send you a dispatch confirmation email containing your tracking information. If you can't find the email, please check your spam or junk folder.
DELIVERY INFORMATION
UK orders are estimated to arrive within 2-5 working days.
All orders are sent using a tracked delivery service, usually Royal Mail Tracked 24.
Delivery times are estimates and may occasionally be affected by courier delays or busy periods.
TRACKING NOT UPDATED?
Don't worry if your tracking doesn't update immediately after receiving your dispatch email. It can take some time for the courier to receive and scan your parcel. Please check again later for the latest update.
If you still can't locate your parcel, contact us with your order number and we'll help investigate.
STILL NEED HELP?
If you have any questions about your delivery, please contact the WHATS THE FRAGRANCE customer service team through our Contact Us page.
Please include your order number so we can help you as quickly as possible.
WHATS THE FRAGRANCE
Your fragrance. Your number.
Website developer note: The TRACK MY ORDER section must be connected to the live Shopify/order-tracking system so customers receive genuine order-status information. It should not be a decorative form.